Terms and Conditions

By placing an order through our website, you warrant that:

- You are legally capable of entering into binding contracts.

- You are at least 18 years of age.

- That you accept our terms and conditions as set out herein.


DISPATCH POLICY

Whilst every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Goods are normally dispatched the same working day for all orders placed before 12:00pm.

In the unlikely event that we are unable to fulfill your order, we will contact you to arrange for either a suitable alternative be sent or for a full refund to be issued.

In some instances, where stock is held at a supplier warehouse, shipping may take an extra day.

As soon as an order has been dispatched, you will receive an automated email to advise your goods have been passed to the courier for delivery.

*Please note that some dispatch notices may not contain a tracking reference*


CARRIAGE & RECEIVING OF GOODS

- IF A SIGNATURE IS REQUIRED:

Upon receipt of your purchase, please immediately inspect the packaging for visible signs of damage before signing for the goods.

If you think that the product is damaged, please contact us straight away and note this on the delivery documents with the courier.

In case of damage please notify us as soon as possible (within two working days) by calling 02038 718 515.

If possible, please take a photograph of the damage.

- IF A SIGNATURE IS NOT REQUIRED

Please inspect purchase immediately.

In case of damage please notify us as soon as possible (within two working days) by calling 02038 718 515.

If possible, please take a photograph of the damage.


OWNERSHIP & RESPONSIBILITY OF YOUR GOODS

If you purchase any goods from us, you will become responsible for loss or damage as soon as the goods are delivered to you or your premises.

Whilst we are responsible for the supply of your goods to your chosen place of delivery, we can't be held responsible for any failure on the part of the courier to fulfill delivery to their promised level of service.

We will do everything in our power to ensure your satisfaction and with your permission will contact the courier on your behalf. In some cases, you may wish to contact the courier directly.

If you are at any time unhappy with the level of service received from the courier, please refer to the chosen couriers Terms and Conditions.


STOCK & AVAILABILITY

We endeavor to keep in stock all items that we advertise for sale. However, there can be occasions where this is not the case.

This could be the result of production difficulties, unexpected demand or any other reason. In the event that a product is unavailable, we will contact you in the first instance.

We will not supply you with a suitable alternative product unless we receive confirmation from you that you wish us to do so. 

If you opt to not purchase the alternative product, we will refund you in full.


PRICES & TAX

The prices shown on our website are inclusive of VAT unless stated otherwise. If a delivery surcharge is to be made, this will be shown at checkout or we will contact you prior to dispatch.

The price you pay will include VAT for all deliveries within the European Union.


ROYAL MAIL/ UK MAIL & PARCEL FORCE LOST ITEMS INFORMATION

Items sent by 1st class, 2nd class and Royal Mail signed for deliveries are not classed as lost until 10 working days after the due delivery date.

7 Days for tracked parcels (Parcel Force UK Mail) and 5 working days for a special Royal Mail next day deliveries.


CANCELLATION & RETURNS

We would hope for you to be delighted with your purchase, but if you are not for what ever reason, please contact us within 30 days of purchase and we will refund or replace it for you.

Please note the 30 days start from the day after the good were received.

If you need to return something for any reason, whether it is not the right tool for the job or if it is faulty, simply get in touch and we will take care of the rest!

-If unwanted, products must be in the original packaging and in a condition to be resold and in which you received them.

A returns address will be provided and a refund made less the initial delivery once the item is received back and processed.

- A freepost address or a collection will be provided for faulty or damaged items.

A full refund including delivery will be issued once the item is received back and processed.

Once we have received your item back at our warehouse, we will refund you within 72 hours.

Please note that refunds issued back to credit/debit cards can sometimes take 3-4 working days to clear in your account.

*** ORDERS CAN BE CANCELLED BY EMAIL info@uktoolcentre.co.uk OR BY USING OUR CONTACT US FORM ON THE WEBSITE OR BY CALLING 02038 718 515 ***


COLOURS

The colour of goods may vary slightly from those shown on the website due to the limitations of browser software and monitors.


EVENTS OUTSIDE OUR CONTROL

We will not be held liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that are caused by events out of our reasonable control (Force Majeure Event).

This includes any act, event, non happening, omission or accident beyond our reasonable control. This includes in particular (without limitation) of the following;

- Strikes, lock outs or any other industrial action.

- Civil commotion, riots, invasion, terrorist attack or threat of a terrorist attack, war (whether declared or not) or threat or preparation for war.

- Fire, explosion, weather events or any other natural disasters.

- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

- Impossibility of the use of public or private telecommunications networks.

- The acts, decrees, legislation, regulations or restrictions of any Government.


MANUFACTURER'S WARRANTY

Manufacturer's warranty is specified by the manufacturer of the said item and will be stated within any documentation supplied with the product.

Please note all warranties are held with the manufacturer and not with the supplier.


PRIVACY & SECURITY

All confidential information, including credit/debit card details are held securely (by trusted third party systems - Adyen, Apple Pay or PayPal) and are only transmitted in encrypted form.


INDEMNITY

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of our site.


JURISDICTION

The Contract will be governed by the laws of England and Wales. Parties to the Contract submit to the jurisdiction of the English Courts.

 

CONSUMER RIGHTS

None of the above Terms and Conditions affect your statutory consumer rights.

 

REGISTERED HEAD OFFICE

UK TOOL CENTRE LTD

21 Dumaresq Street

St Helier

Jersey

JE1 3UT