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Returns and Refunds

Returns

If you need to return something for any reason, whether it's not the right tool for the job or you've changed your mind about keeping your purchase, please return it in its original condition - with proof of purchase - and we'll exchange or refund it. This doesn't affect your statutory rights.

  • All items must be in their original packaging and unused. We are unable to accept return of a product which is not in its original, undamaged packaging.
  • We can offer to collect at a charge of £13.50 per collection. For heavier items or hazardous items, including all liquids, the collection fee will be priced on application.
  • Once we receive your item back at the warehouse, we'll refund you within 5 days.

Faulty or Damaged item(s):

We take great care in packaging your items, but in the unlikely event that the order is damaged or is incomplete please contact us straight away (within 24 hours) and we'll do everything we can to put it right. 

Returns for SIP Industrial Products & Other Pallet items

Due to the size and nature of SIP products (including the subsidised shipping costs we offer) there is a restocking fee of approximately 15% of the value of the item, plus any shipping charge if returned.  Please contact us to confirm any details.