Christmas & New Year Delivery Information
The cut-off for guaranteed Christmas delivery using our standard service was at 1pm on Monday 19th December. However we can still delivery many items for you in time for Christmas up to midday on Thursday 22nd December if you call us on 0845 800 1111.
Please note - it's likely that many orders still on our standard delivery service (not put on a next-day service) up to the 22nd December may still arrive in time but cannot be guaranteed.
22nd December - Last dispatch date for Christmas Delivery - please call 0845 800 1111 to guarantee delivery
23rd December - Phoneline & Warehouse Open
24th December - Phoneline & Warehouse Closed
25th December - Phoneline & Warehouse Closed
26th December - Phoneline & Warehouse Closed
27th December - Phoneline & Warehouse Closed
28th December - Phoneline & Warehouse Open & Orders Dispatched
29th December - Phoneline & Warehouse Open & Orders Dispatched
30th December - Phoneline & Warehouse Open & Orders Dispatched
31st December - Phoneline open until 1pm
1st January 2017 - Phoneline & Warehouse Closed
2nd January 2017 - Phoneline & Warehouse Closed
3rd January 2017 - Phoneline & Warehouse Open & Orders Dispatched
4th Januray 2017 onwards - Normal Service
Next Day Delivery
Many of our products are available on a guaranteed next-day (before 1pm) delivery service for an extra charge. If you need something delivering urgently, please call us and we'll do what we can to help.
How much do you charge for delivery?
Delivery is free* for the majority of UK Mainland orders over £75. For orders under £75 the majority of items are just £3.49 delivery. For slightly bigger or heavier orders, the charge is £5. Simply add a product to the basket which will show you the delivery charge for that item, if you add more items the delivery may change. For international deliveries, please see below.
*Excludes all liquids which have a delivery charge of £5 for UK Mainland orders no matter what the order size is.
Due to increased costs from carriers, we subsidise delivery charges to the following areas, but there may be additional amounts to pay. These are shown under the delivery information tab on the product pages and at the checkout. Scottish Highlands, Scottish Islands, Northern Ireland (BT postcodes), Republic of Ireland, Channel Islands & Islands, Europe, Rest Of The World.
When will I receive my order?
We love to deliver things as quickly as possible, and most items are sent out on a 48hr courier service (two working days). Some are dispatched by Royal Mail and can take between 3 and 5 days. If an order is placed before 2pm it is usually dispatched the same day. Some bulkier items (especially those delivered on pallets) may take longer to arrive and the carrier will contact you to arrange a suitable delivery date. All orders received after 3:30pm Friday or on Saturday or Sunday will be despatched on the Monday. Please take into account orders placed at busy holiday times can take a day or two longer, this is out of our control.
Please get in touch with us if you require your item more quickly as we may be able to help.
Do I need to be in when my order arrives?
Due to the value of many items on the site, if the delivery is made by courier someone will need to be in to sign for the item. If you aren't in and delivery is attempted, the courier will leave a card with instructions of how to rearrange delivery or directions to the nearest depot where you can collect your order.
What happens if my order is damaged or incomplete?
We take great care in packaging your items, but in the unlikely event that the order is damaged or a is incomplete please contact us straight away or within 24 hours and we'll do everything we can to put it right.
We welcome our international customers and in many instances we can deliver abroad to Europe & the rest of the world, international delivery charges are based on weight. Please simply contact us for a quote stating the items you wish to buy, we're happy to help!
Unfortunately we are unable to ship liquid products overseas due to shipping & customs regulations.